Customer Portal

The realvirtual Customer Portal at download.realvirtual.io is the central web platform for managing your realvirtual licenses, downloading packages, generating temporary access codes for your team, and viewing invoices.

Getting Started

Open download.realvirtual.io in your browser. You will see two options:

• Downloads — Download realvirtual Unity packages
• Customer Portal — Manage licenses, codes, and invoices

Customer Portal landing page at download.realvirtual.io

Downloads

Click Downloads to access your available realvirtual packages. You need to log in with your invoice credentials first (Invoice Number, Billing ZIP Code, Email).

Caution

First Installation? You must download the .tgz package files from this page before you can install realvirtual in Unity. Download all .tgz files to a local folder, then import them in Unity via Package Manager → Add package from tarball. See Installation for step-by-step instructions.

After login, you see all packages available for your license:

• UPM packages (.tgz) — For Unity 6.3+ projects using the Package Manager
• Legacy packages (.unitypackage) — For older Unity versions

Each file shows its size and upload date. Click the download icon to download.

Downloads page showing available packages

Note

Current version is realvirtual Professional 6.3 for Unity 6 LTS (6000.3), provided as UPM packages. Import them via Unity Package Manager → Add package from tarball.

Customer Portal Login

Click Customer Portal to access license management. The portal uses passwordless magic link authentication:

1. Enter the email address from your invoice
2. Click Request Login Link
3. Check your email for the login link
4. Click the link to access your portal

Customer Portal login with magic link

Caution

Use the email address associated with your invoice. If you are unsure which email was used, check your original purchase confirmation or contact support.

Portal Dashboard

After logging in, the portal dashboard shows your complete account overview:

Customer Portal dashboard with license entitlements and code management

Your License Entitlements

The License Entitlements section shows all products associated with your account:

• Product name and edition (e.g., realvirtual.io Professional 6.3)
• License type — perpetual, subscription, or monthly
• Total licenses and seats available

CONNECT license limits

realvirtual CONNECT licenses issued by the portal carry their usage limits inside the signed license token. CONNECT reads them locally — nothing about your signals or CAD files is ever sent back to the portal.

Limit	Community (free registration)	Annual / Lifetime
PLC signals	20	Unlimited
CAD import (STEP) per file	25 MB	Unlimited
CAD import (JT) per file	12 MB	Unlimited

The CAD limits apply per file, so importing several files in one session is fine as long as each one is under the limit. An oversize import is rejected by CONNECT before conversion starts, not after — you never wait through a long conversion just to be turned away at the end.

Note

CAD import limits take effect from the CONNECT build that supports them. An older CONNECT installation accepts the same license token but does not apply the limit. Update CONNECT to see the current behaviour.

The JT limit is issued today but not yet applied — JT import is not available in CONNECT yet.

Temporary Codes / Seats

Temporary codes let you distribute access to your team members. The overview shows:

• Total Seats — Your total seat pool across all products
• In Codes — Seats currently allocated to generated codes
• Available — Seats still available for new codes
• Active Codes — Number of currently active codes

Click Manage Temporary Codes to create and manage codes.

Invoices & Billing

Click View Invoices to see and download your invoices as PDF.

Temporary Code Management

The code management page lets you generate, track, and revoke temporary access codes for your team.

Temporary Code Management with code generation and status overview

Generating a New Code

1. Select the Product from the dropdown
2. Set the number of Seats (how many users can use this code simultaneously)
3. Set the Days until expiration (max 365)
4. Optionally add a Label for identification (e.g., “Summer 2026” or “Team Berlin”)
5. Click Generate

The generated code will appear in the Existing Codes list below.

Managing Existing Codes

Each code shows:

Column	Description
Code	The access code to share with users
Product	Which product the code grants access to
Label	Your custom label for identification
Nutzung	Current usage: active sessions / total seats
Valid Until	Expiration date
Status	Active, Expired, or Revoked

You can revoke active codes by clicking the delete button. Unused seats are returned to your pool immediately.

Using a Temporary Code

Share the generated code with your team member. They enter the code in the Unity User Hub (Tools > realvirtual > User Hub) to activate their seat. See Login & Download Updates (Pro) for details on the Unity-side setup.

Partner Keys

If you received a Partner Key (in the format PK-XXXX-XXXX-XXXX) from your sales partner, you can use it to activate your realvirtual license directly in Unity.

Activating a Partner Key in Unity

1. Open the Unity User Hub via Tools > realvirtual > User Hub
2. Enter the Partner Key (PK-XXXX-XXXX-XXXX) in the Code field
3. Enter your Email address
4. Click Login

Your license activates immediately. You can start using realvirtual Professional right away.

Note

Partner Keys track concurrent sessions — when you close Unity, your seat is freed for others. If your organization also has a direct license (via invoice), the Partner Key seats are tracked separately.

Caution

If you see a “No seats available” error, all seats on the Partner Key are currently in use. Contact your sales partner to request additional seats or wait for a seat to become available.

See Also

• Login & Download Updates (Pro) — Managing licenses from within Unity
• Installation — Installing realvirtual packages