Data protection

Name and address of the person responsible

realvirtual GmbH
Finkenweg 36-38
D 76547 Sinzheim
Managing Director Dr. Thomas Strigl

Name and address of the data protection officer

Dr. Thomas Strigl
realvirtual GmbH
Finkenweg 36-38
D 76547 Sinzheim

General information on data processing

Scope of the processing of personal data

We collect and use the personal data of our users only to the extent necessary to provide a functional website and our content and services. The collection and use of personal data of our users only takes place regularly with the consent of the user. An exception applies in cases where prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.

Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 p. 1 lit. a EU General Data Protection Regulation (GDPR) as the legal basis for the processing of personal data. In the processing of personal data necessary for the performance of a contract to which the data subject is party, Art. 6 para. 1 p. 1 lit. b GDPR as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures. Insofar as the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 para. 1 p. 1 lit. c GDPR as the legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 p. 1 lit. d GDPR as the legal basis.
If the processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 p. 1 lit. f GDPR as the legal basis for processing.

Data erasure and storage duration

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Data may also be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the controller is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.
The data protection measures are always subject to technical updates. For this reason, we ask you to inform yourself about our data protection measures at regular intervals by consulting our privacy policy.

Newsletter

If you would like to receive the newsletter offered on the website, we need an e-mail address from you. To ensure that the newsletter is sent out with your consent, you must explicitly allow this in our registration forms. We use this data exclusively for sending the requested information and offers.
Newsletter2Go is used as the newsletter software. Your data will be transmitted to Newsletter2Go GmbH. Only your first name, last name and e-mail address are transmitted as data. Newsletter2Go is prohibited from selling your data and using it for purposes other than sending newsletters. Newsletter2Go is a German, certified provider that has been selected in accordance with the requirements of the General Data Protection Regulation and the Federal Data Protection Act.
You can find more information here: https://www.newsletter2go.de/informationen-newsletter-empfaenger/
You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, for example via the “Unsubscribe” link in the newsletter.

Provision of the website and creation of log files

Description and scope of data processing

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.
The following data is collected:

  1. The IP address of the user
  2. Date and time of access.
  3. Page called up/name of the file called up
  4. Web browser and requesting domain
  5. Amount of data transferred
  6. Message indicating whether access was successful.

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

Legal basis for data processing

The legal basis for the temporary storage of data and log files is Art. 6 para. 1 p. 1 lit. f GDPR.

Purpose of data processing

Temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session. Storage in log files takes place to ensure the functionality of the website. In addition, we use the data to optimize the website and to ensure the security of our information technology systems. The data is not analyzed for marketing purposes in this context. These purposes also constitute our legitimate interest in data processing in accordance with Art. 6 para. 1 p. 1 lit. f GDPR.

Duration of storage

The data will be deleted as soon as it is no longer required for the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this is possible. In this case, the IP addresses of the users are deleted or distorted so that it is no longer possible to identify the calling client.

Possibility of objection and removal

The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object.

Use of cookies

Description and scope of data processing

Our website only uses session cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user’s computer system. When a user accesses a website, a cookie may be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the session to be uniquely identified when the website is called up again. The session cookie is deleted after you leave the website. No user-related data is stored in the cookie. The session cookie is necessary for the functionality of the website.

Legal basis for data processing

The legal basis for the processing of personal data using technically necessary cookies is Art. 6 para. 1 p. 1 lit. f GDPR.

Purpose of data processing

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. This requires the browser to be recognized even after a page change. The user data collected by technically necessary cookies is not used to create user profiles.

Duration of storage, objection and removal options

Cookies are stored on the user’s computer and transmitted by it to our website. As a user, you therefore also have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your Internet browser. Cookies that have already been saved can be deleted at any time. This can also be automated. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website to their full extent.

Use of Google Ads

Description and scope of data processing

The website uses Google Ads. Google Ads is an online advertising program of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Purpose of data processing

Google Ads enables us to display advertisements in the Google search engine or on third-party websites when the user enters certain search terms in Google (keyword targeting). Furthermore, targeted advertisements can be displayed based on the user data available at Google (e.g. location data and interests) (target group targeting). As website operators, we can evaluate this data quantitatively by analyzing, for example, which search terms led to the display of our advertisements and how many advertisements led to corresponding clicks. This is done with individual “convcersion cookies”. These cookies cannot be tracked via the websites of other Google Ads customers.

Legal basis for data processing

The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG.

Duration of storage, objection and removal options

Consent can be revoked at any time. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://policies.google.com/privacy/frameworks and https://privacy.google.com/businesses/controllerterms/mccs/.

Contact form and e-mail contact

Description and scope of data processing

There is a contact form on our website which can be used to contact us electronically. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. This data is mandatory:

  1. First name, last name
  2. E-mail address
  3. Your message to us

You can also enter the following data voluntarily:

  1. The company
  2. Address of the company
  3. Telephone no.

On this website we use the service provider Jotform(https://eu.jotform.com) for forms, which is operated by Jotform Inc, 111 Pine St. Suite 1815, San Francisco, CA 9411. Jotform operates the service in compliance with GDPR. More information can be found on the Jotform website(https://www.jotform.com/gdpr-compliance/).

Your consent is obtained for the processing of the data as part of the sending process and reference is made to this privacy policy. Alternatively, you can contact us via the e-mail address provided. In this case, the user’s personal data transmitted with the e-mail will be stored. The data is used exclusively for processing the conversation.

Legal basis for data processing

The legal basis for the processing of the data, if the user has given consent, is Art. 6 para. 1 p. 1 lit. a GDPR.
The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. f GDPR. If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 p. 1 lit. b GDPR.

Purpose of data processing

The processing of the personal data from the input mask serves us solely to process the contact. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in the processing of the data. The other personal data processed during the sending process is used to prevent misuse of the contact form and to ensure the security of our information technology systems.

Duration of storage

The data will be deleted as soon as it is no longer required for the purpose for which it was collected. For the personal data from the input screen of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified.

Possibility of objection and removal

The user has the option to revoke their consent to the processing of personal data at any time. If the user contacts us by e-mail, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued and all personal data stored in the course of contacting us will be deleted.

Payment processing for online forms

Description and scope of data processing

For the purpose of contract fulfillment, we use the external payment service provider Stripe(https://stripe.com, 510 Townsend Street San Francisco, CA 94103, USA), through whose platforms users and we can make payment transactions. Inventory data is processed by the payment service providers and may be transmitted to third parties, e.g. credit agencies. The processed data includes company name, name, address, credit card data and data on the purchased product.

The payment transactions are subject to the payment service provider’s terms and conditions and data protection information, which can be accessed via the payment service provider’s website and/or within the transaction applications. Stripe’s privacy policy can be viewed here https://stripe.com/de/privacy.

Legal basis for data processing

The legal basis for data processing is Art. 6 para. 1 lit. b GDPR.

Purpose of data processing

This data is required for the execution of transactions. This data is processed and stored exclusively by the payment service providers; we do not receive any account and/or credit card-related information. The payment service providers only send us the information with confirmation or negative information about the payment.

Duration of storage

We have no information about the duration of data storage for payment services.

Possibility of objection and removal

The payment processing data is managed by Stripe. You have the right to view, change or delete the data. Please contact the providers directly via info@stripe.com.

Unity Asset Store

Description and scope of data processing

We use the Unity Asset Store to distribute our Unity components. We ourselves do not receive any information about you as a customer from Unity.

The terms and conditions(https://unity3d.com/legal/as_terms) and privacy policy(https://unity3d.com/legal/privacy-policy) of the Unity Asset Store apply to payment transactions.

Legal basis for data processing

The legal basis for data processing is Art. 6 para. 1 lit. b GDPR.

Purpose of data processing

This data is required for the execution of transactions. This data is processed and stored exclusively by Unity.

Duration of storage

We have no information about the duration of data storage for payment services.

Possibility of objection and removal

The payment processing data is managed by Unity. Please contact Unity directly via DPO@unity3d.com.

Upload your data

Description and scope of data processing

For support purposes, we offer you the option of transmitting data of your choice to us on a page using the TransferNow service (Highsense SAS, 9 rue des vitoires, 92100 Bologne Billancourt, France). The TransferNow terms of use apply and can be viewed at https://www.transfernow.net/en/terms.

Legal basis for data processing

The legal basis for data processing is Art. 6 para. 1 lit. b GDPR.

Purpose of data processing

This data is required for our support.

Duration of storage

The data is stored on TransferNow’s servers for 30 days and then automatically deleted.

Possibility of objection and removal

If you do not wish to use this service, please send us the data by other means.

Integration of YouTube videos

Description and scope of data processing

We have integrated YouTube videos into our online offering, which are stored on http://www.YouTube.com and can be played directly from our website. [These are all integrated in “extended data protection mode”, i.e. no data about you as a user is transferred to YouTube if you do not play the videos. Only when you play the videos will the data referred to in paragraph 2 be transmitted. We have no influence on this data transmission.
By visiting the website, YouTube receives the information that you have accessed the corresponding subpage of our website. The following data is also transmitted:

  1. IP address of the calling computer
  2. Date and time of the request

This takes place regardless of whether YouTube provides a user account through which you are logged in or whether no user account exists. If you are logged in to YouTube, your data will be assigned directly to your account. If you do not wish to be associated with your profile on YouTube, you must log out before activating the button.

Purpose of data processing

YouTube stores your data as usage profiles and uses them for the purposes of advertising, market research and/or the needs-based design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website.<

Legal basis for data processing

The legal basis for the processing is Art. 6 para. 1 p. 1 lit. f GDPR.

Duration of storage

We have no influence on the data collected and data processing procedures, nor are we aware of the full extent of data collection, the purposes of processing or the storage periods. We also have no information on the deletion of the data collected by YouTube.

Possibility of objection and removal

You can prevent the assignment to an existing profile on YouTube by logging out before activating the button. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right.
Further information on the purpose and scope of data collection and its processing by YouTube can be found in the privacy policy. There you will also find further information on your rights and setting options to protect your privacy: https://support.google.com/youtube/answer/2801895?hl=de or
https://support.google.com/youtube/answer/157177?co=GENIE.Platform%3DDesktop&hl=de

 

Integration of a forum via UserEcho

DescriptionScope of data processing

We have integrated a forum for interaction between users and for information and knowledge management into our online offering. This service is operated by UserEcho, LLC, 439 Weidner Rd, Buffalo Grove, IL 60089, United States. User Echo only stores your data if you fill in our feedback form at https://realvirtual.io/feedback or the realvirtual.io forum at https://forum.realvirtual.io/ use. By sending a message – either a forum post – you consent to the data you enter being transmitted to UserEcho together with your e-mail address. Further information on the use of data by Wufoo.com can be found at https://userecho.com/privacy-policy/

Purpose of data processing

UserEcho stores your data as a user profile and uses it to manage your account for the forum. You can find out more about the use of your data at https://userecho.com/privacy-policy/

Legal basis for data processing

The legal basis for the processing is Art. 6 para. 1 p. 1 lit. f GDPR.

Duration of storage

We have no influence on the data collected and data processing procedures, nor are we aware of the full extent of data collection, the purposes of processing or the storage periods. UserEcho guarantees the deletion of data within 30 days. Please contact UserEcho directly at support@userecho.com.<

Possibility of objection and removal

You can prevent UserEcho from collecting data by not actively using the feedback form at https://realvirtual.io/feedback or the forum at https://forum.realvirtual.io/.

Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:
Right to information

You can request confirmation from the controller as to whether personal data concerning you is being processed by us.
If such processing has taken place, you can request the following information from the controller:

  1. the purposes for which the personal data are processed;
  2. the categories of personal data that are processed;
  3. the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
  4. the planned duration of storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the duration of storage;
  5. the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
  6. the existence of a right of appeal to a supervisory authority;
  7. all available information on the origin of the data if the personal data are not collected from the data subject;
  8. the existence of automated decision-making, including profiling, in accordance with Art. 22 para. 1 and 4 GDPR and – at least in these cases – meaningful information on the logic involved and the scope and intended effects of such processing for the data subject.

You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you can request to be informed about the appropriate guarantees in accordance with Art. Art. 46 GDPR in connection with the transfer.

Right to rectification

You have a right to rectification and/or completion vis-à-vis the controller if the processed personal data concerning you is incorrect or incomplete. The controller must make the correction immediately.

Right to restriction of processing

You may request the restriction of the processing of your personal data under the following conditions:

  1. if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
  2. the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
  3. the controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims, or
  4. if you object to the processing pursuant to Art. 21 para. 1 GDPR and it has not yet been established whether the legitimate reasons of the controller outweigh your reasons.

If the processing of personal data concerning you has been restricted, such data may only be processed – apart from being stored – with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

Right to erasure

You have the right to obtain from the controller the erasure of personal data concerning you without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

  1. The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You revoke your consent on which the processing is based in accordance with. Art. 6 para. 1 p. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing.
  3. You create acc. Art. 21 para. 1 GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 6(1) GDPR. Art. 21 para. 2 GDPR to object to the processing.
  4. The personal data concerning you has been processed unlawfully.
  5. The deletion of personal data concerning you is necessary to fulfill a legal obligation under Union law or the law of the Member States to which the controller is subject.
  6. The personal data concerning you have been collected in relation to the offer of information society services referred to in Art. 8 (1) GDPR. 1 GDPR collected.

If the controller has made the personal data concerning you public and is obliged pursuant to Art. Art. 17 para. Where the controller has made the personal data public and is obliged pursuant to Article 1 GDPR to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you as the data subject have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

The right to erasure does not exist if the processing is necessary

  1. to exercise the right to freedom of expression and information;
  2. for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  3. for reasons of public interest in the area of public health pursuant to Art. 9 para. 2 lit. h and i and Art. 9 para. 3 GDPR;
  4. for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes in accordance with Art. 6 para. 1 lit. a GDPR. Art. 89 para. 1 GDPR, insofar as the right referred to in section a) is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
  5. for the assertion, exercise or defense of legal claims.
Right to information

If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort.
You have the right to be informed about these recipients by the controller.

Right to data portability

You have the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to which the personal data has been provided, where

  1. the processing is based on consent pursuant to Art. Art. 6 para. 1 p. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR or on a contract pursuant to Art. Art. 6 para. 1 p. 1 lit. b GDPR is based and
  2. the processing is carried out using automated procedures.

In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another, where technically feasible. The freedoms and rights of other persons must not be impaired by this. The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Right of objection

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Article 6 (1) GDPR. 1 p. 1 lit. e or f GDPR; this also applies to profiling based on these provisions. The controller will no longer process the personal data concerning you unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.where the personal data concerning you are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.
Notwithstanding Directive 2002/58/EC, you have the option of exercising your right to object in connection with the use of information society services by means of automated procedures using technical specifications.

Right to revoke the declaration of consent under data protection law

You have the right to revoke your declaration of consent under data protection law at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Automated decision in individual cases including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision

  1. is necessary for the conclusion or performance of a contract between you and the controller,
  2. is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or
  3. with your express consent.

However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 GDPR, unless Art. 9 para. 2 lit. a or g applies and suitable measures to safeguard your rights and freedoms and legitimate interests are in place. In the cases referred to in (1) and (3), the data controller shall implement suitable measures to safeguard your rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision.

Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR. The supervisory authority with which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.